Recently we ran the BCS survey, which gave our customers the opportunity to tell us what they think of our service and provide feedback on where we can improve.We also asked customers to let us know what the one product was they struggled to live without, and from this we established that a good cup of tea was the winner by quite a margin.
Top British brands such as Tetley Tea, PG Tips and Yorkshire Tea were named most frequently in the survey, closely followed by Twinings, Scottish Blend and Typhoo.
As we all know a cup of tea is best served with a biscuit by it's side, so it's no surprise that biscuits like McVities Ginger Nuts, Digestives and Jammie Dodgers also appeared in the top 10.
Chilled food like bacon, sausages and cheese came in at number 2, proving that proper bacon sandwiches and a full English fry up are hard to replace.
Most the of the items in the top 10 were what we expected, with the only surprise being that Heinz Baked Beans were way down the list at number 8. This is one of our most popular items on the website, so we thought the craving for beans on toast would have pushed this product at least into the top 5!
If your top 10 would be different, or if you agree with the list why not leave us a comment and let us know?
Top 10
- Tea – 20%
- Chilled (including cheese, bacon, sausages, meats and black pudding) – 12%
- Chocolate – 8%
- Marmite – 6%
- Condiments – (including Heinz salad Cream, HP Sauce, HeinzTomato Ketchup and Branston Pickle) – 4%
- Bisto Gravy Granules - 3.5%
- Crisps (including Walkers, Hula Hoops) – 3.1%
- Heinz Baked Beans – 2.5%
- Biscuits – (including McVities, Rich Teas, Ginger Nuts and Jammie Dodgers) – 2.3%
- Oxo Stock Cubes – 1.4%
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